Creating Link to Support Form on Your Site

The Plesk support form link is defined by the support_url parameter in the psa.misc table of the Plesk's database. If the support_url parameter is absent or empty, upon clicking the Tools & Settings > Support button, the user is redirected to provider's support through the following URL:

'https://www.example.com/support/request/?sv=' . urlencode(serialize($val))

where $val is an associative PHP array containing the following parameters:

• firstName, the Plesk administrator's contact name.
• company, the Plesk administrator's company name.
• email, the Plesk administrator's email address.
• phone, the Plesk administrator's phone number.
• keyNumber, the Plesk license key number used on the server.
• operatingSystem, the operating system installed on the server.
• PSAVersion, the version number of the Plesk software.
• PSABuild, the build number of the Plesk software.
• PSAInstType, the type of Plesk software installation.

Before changing the link, consider the following to ensure that the support page of your site is configured properly:

• Your support page will accept the sv variable through the GET method. The value of this variable is a serialized associative array of pre-collected parameters.
• You can get the array of parameters on your web site page in the following way:

  $params = unserialize($_GET['sv']);

• You can address any parameter of this array in the following way:

  $params['firstName']

  $params['company']

  ...

To make the Support button open the support form on your website, follow these steps:

1. Connect to the Plesk's database (psa).
2. Run the following query:
   • If the support_url parameter is absent, run:

     insert into misc(param, val) values('support_url', 'https://example.com/support')

   Where 'https://example.com/support' is the URL of the support page on your website.

   • If the support_url parameter already exists, run:

     update misc set val = 'https://example.com/support' where param = 'support_url'

   Where 'https://example.com/support' is the URL of the support page on your website.