Troubleshooting App Installations

When an app cannot be installed on a customer's website due to some reason, the customer gets an error message with the recommendation to contact their hosting provider (you). The error message also contains a brief error description that should help you find the reason of an issue.

The most common issue that may occur during an app installation is when PHP does not meet the app requirements:

After you add the directive, restart the web server. For details, refer to System Services.