Getting Started with Plesk

This section explains how to begin working with Plesk, gives a brief overview of its interface, and also explains the concept of subscriptions.

Logging In to Plesk for the First Time

You can log in to Plesk by visiting the following URL:

https://<Plesk server's address>:8443

where <Plesk server’s address> is either the domain name or the IP address of the Plesk server. Type in your username and password to log in. When you are logging in to Plesk for the first time, the scenarios will differ depending on whether you are a shared hosting customer, or an administrator managing your server.

Logging In as a Shared Hosting Customer

When you first log in to Plesk as a shared hosting customer, you will be asked to fill out a form with contact information, such as:

• Your company name.
• Your phone number and email.
• Your address and country of residence.

This information will be used by your provider to contact you in case of possible issues. The form also enables you to set a new password for your user account. This password is used together with your username to log in to Plesk. You cannot change your username by yourself. If you want to change your username, contact your provider.

Logging In as the Server Administrator

When you first log in to Plesk as the server administrator, you will be presented with several forms that will record your personal information and help you set up the initial configuration of Plesk. Here are the steps in sequence:

1. Plesk license agreement. You will need to accept it to proceed further.
2. Initial configuration. You will need to do the following:
   • Specify the full hostname of the server.
   • Select the default IP address.
   • Separate all IPs on the server into shared and dedicated addresses.
   • Specify the new Plesk administrator password.
3. A form containing your personal information. You will need to fill it out to proceed further.
4. Plesk interface selector. You will need to select the purpose for the server, and also choose between one of the two Plesk interface options:
   • Power User view. Choose this interface if you are a web admin managing your customers’s websites.
   • Service Provider view. Choose this interface if you are a shared hosting provider and plan to sell hosting to customers who will manage their websites themselves.
5. Provide your Plesk license key. You can upload a .ZIP archive, an .XML file, or specify the activation code.
6. If you have chosen Power User view, configure your first subscription. You will need to specify the following:
   • Domain name.
   • IP address.
   • System user username and password.

Plesk User Interface Explained

Different users in Plesk have very different needs and usage scenarios. While the provider may need to set up service plans and configure server-wide settings, a customer may need to create a database or change PHP settings for one of their domains. To accommodate every party, Plesk provides two different panels, described below:

• The Customer Panel is focused on web hosting operations and features the tools necessary to create and manage websites, mailboxes, and so on. This panel is designed for hosting customers.
• The Power User view includes all the tools available in the Customer Panel, as well as the tools that enable server-wide settings to be managed. This view is best suited for server administrators hosting their own websites, and web studios that manage websites of their customers.

Both panels allow management of subscriptions.

Because this guide is meant for shared hosting customers and web designers who host their customers’ websites, we will focus on the Power User view. Let us examine a screenshot displaying Plesk in Power User view.

1. This section displays the name of the user who is currently logged in, and the currently selected subscription. The user can change the properties of their user account and choose what subscription they want to manage.
2. This section contains the Help menu. The Help menu lets users access a context-sensitive online guide and watch video tutorials.
3. This section features the Search field.
4. This section holds the navigation pane that helps to organize the Plesk interface. Tools are grouped by function, for example, the tools enabling users to manage web hosting settings are found on the Websites & Domains page, and those enabling users to manage mail accounts are found on the Mail page. Here is a short description of all the tabs and their functionality:
   • Websites & Domains. The tools here enable customers to add and remove domains, subdomains, and domain aliases. They also enable them to manage various web hosting settings, create and manage databases and database users, change their DNS settings, and secure their websites with SSL/TLS certificates.
   • Mail. The tools here enable customers to add and remove mail accounts, as well as manage mail server settings.
   • Applications. The tools here enable customers to easily install and manage a wide range of web applications.
   • Files. This item features a web-based file manager that enables customers to upload content to their website, as well as manage the files already present on the server within their subscription.
   • Databases. This item allows customers to create new or manage existing databases.
   • File Sharing. This item features a file-sharing service that enables customers to store personal files, as well as share files with other Plesk users.
   • Statistics. This item features information about disk and traffic usage, as well as the link to web statistics that present a detailed overview of the site’s visitors.
   • Server. This item is only visible to the server administrator. It features tools that enable the administrator to configure server-wide settings.
   • Extensions. This item enables customers to manage extensions installed in Plesk and access the functions provided by these extensions.
   • Users. The tools here enable customers to add and remove user accounts that enable other people to log in to Plesk.
   • My Profile. This item is only visible in the power user view. Here you can review and update contact details and other personal information.
   • Account. This item is only visible in the Control Panel of shared hosting customers. It features information about resource usage for the subscription, allowed hosting options and granted permissions. The tools here enable customers to retrieve and update their contact details and other personal information, and also back up their subscription settings and websites.
   • Docker. This item is visible if the Docker Manager extension is installed. Here you can run and manage containers that are based on Docker images.
5. This section houses all the controls relevant to the tab that is currently open. On the screenshot, the Websites & Domains tab is open, and so the various tools that allow managing aspects of the subscription related to web hosting are displayed.
6. This section contains a mix of various miscellaneous controls and information displays for users’ convenience.

Later in the guide, we will provide instructions explaining how to perform many everyday tasks. In most cases, they instruct users to open one of the tabs and click one of the controls present there. If the tab or control in question is missing from the panel, the most likely reason is that it is disabled for the subscription in question. Customers who find themselves in such a situation need to contact their provider for assistance.

Overview of the Items in the left navigation pane

Tab name	Available operations
Websites & Domains	Add a domain. Add a subdomain. Add a domain alias. Upload website content with the built-in File Manager. Preview a website. Create a website with Presence Builder. Install applications on a site, such as WordPress or Drupal. Suspend a website. Disable a website. Remove a website, if it is not the first (main) site of a subscription. Change hosting settings: domain name, hosting type (website or domain forwarding), document root, preferred domain, SSL/TLS support, support for scripting languages (SSI, PHP, CGI, Perl, Python, Apache ASP, FastCGI), select web statistics package (Webalizer or AWStats), switch on support for custom error documents, change the username or password that is required for connecting to the hosting account via FTP, File Manager, SSH (on Linux) and RDP (on Windows), select whether access to the server over SSH is allowed. Create additional FTP accounts for accessing the site content over FTP. Set PHP settings for a site. Adjust web server settings: add new types of index files, MIME types for files with certain extensions, restrict access to a site. View statistics about site visitors (requires specifying the FTP account username and password). Change DNS zone records. Change mail service settings for a domain: switch the mail service off and on, set the mail bounce options and a catch-all address, and select the webmail program that you want to use (Horde IMP webmail or Roundcube). Protect access to directories of your site with a password. Copy website files to another domain under your subscription or to an FTP account. View access and error logs for a site and configure log rotation. Set up web user accounts. Create databases and manage them by means of phpMyAdmin. (Only on Windows) Protect the content of your site from hotlinking. (Only on Windows) Create virtual directories for a site. (Only on Windows) Set up ODBC data sources. (Only on Windows) Configure the settings of ASP.NET framework. (Only on Windows) Set up a dedicated IIS application pool for websites.
Mail	Create email accounts. View information about how to set up access to a mailbox from a local computer. Work with mail by means of webmail.
Applications	Install applications such as WordPress, Drupal, or Joomla. A total of 318 applications is currently available for installation on websites.
Files	Work with files uploaded to your hosting account.
File Sharing	Share files with other users.
Statistics	View reports on disk space and traffic usage. View reports on how your websites are visited.
Server	Tools & Settings tab, Security group: Set security policy and password strength. Configure the firewall to allow or forbid network connections to the hosting services. Secure connections to Plesk with SSL/TLS. Restrict creation of subdomains and domain aliases in DNS zones belonging to other users. Set up additional administrator accounts if you need to delegate system administration tasks to other users. See who is currently working in Plesk and close user sessions if required. See who is currently connected to the server over FTP. Configure the period that a user session is allowed to remain idle before it is closed. Restrict access to Plesk interface from IP addresses of computers or networks. Restrict the creation of specific domain names by users. Tools & Settings tab, Tools & Resources group: View, add, and remove IP addresses. Define a set of directories and files that should be created for each site on the server. Send an email message to a number of Plesk users at once. Back up and restore data related to hosting services and hosted websites. Configure the global backing up settings to reduce the CPU load. Schedule the execution of scripts or utilities on the server. Set up the execution of custom commands or scripts when specific events occur in Plesk. Tools & Settings tab, General Settings group: Set the settings such as the server’s host name, statistics calculation preferences, and others. Adjust the system date and time, and enable time synchronization with a time server on the Internet. Configure the global DNS zone template that predefines DNS zone settings for all domain DNS zones served by the name server. Configure the website preview settings. Configure the file sharing settings. (Only on Linux) Optimize the performance of Plesk by switching off unused Apache modules. Tools & Settings tab, Server Management group: View detailed statistics on usage of system resources such as CPU, memory, and disk space. View the software components installed on the server and managed by Plesk. Stop, start, and restart system services. Restart or shut down the server. Tools & Settings tab, Statistics group: View reports on resource usage by users and websites. Adjust the statistics retention settings. Tools & Settings tab, Mail group: Set up email services and protection from spam and viruses. Select the webmail solution that should be used for working with email via a web browser. (Only on Linux) Set up a mailing lists server based on Mailman. Tools & Settings tab, Applications & Databases group: Application Vault: Install, configure, and remove application packages that should be available for installation on websites, and check for package updates. Add database servers to Plesk. Specify whether Plesk should add prefixes to the names of newly created databases and database users. Tools & Settings tab, Plesk group: Select the options that should be available in Plesk. Set up automatic notifications on resource overuse and account expiration. Set up logging of actions performed users. View the options and features provided by your license. Order and install license keys for Plesk and its add-ons. Submit a request for technical support assistance. Update Plesk and install additional components. Set the preferences for automatic Plesk update. Tools & Settings tab, Plesk Appearance group: Rebrand Plesk with a custom logo, product name, and interface theme. View and manage interface languages. Add links to external online resources to Plesk. Tools & Settings tab, External Services group: Purchase domain names and SSL/TLS certificates.
Users	Set up and manage additional user accounts that can access your subscription, and perform operations in Plesk.
Account	View detailed information about resource allotments, hosting options, and permissions for operations you may perform in Plesk according to your subscription terms. Back up and restore your account information and websites. Change your contact information. Change the password for access to Plesk.
My Profile	Change your contact information. Change the password for access to Plesk.

Understanding Subscriptions

To understand how the usage of resources is managed in Plesk, as well as how the number of options available to different users is controlled, you need to learn about the concept of subscription.

When a customer purchases a hosting account, a subscription is created in Plesk for them. A subscription can be defined as a combination of resources available and permissions granted to a user. Resources include disk space and traffic, and permissions include, for example, the ability to add additional domains or change PHP settings. Permissions give providers a lot of flexibility regarding whether or not customers are allowed to manage certain services and perform certain operations.

Note

Later in this guide, you will find instructions explaining how to perform a wide variety of everyday tasks. If you are unable to follow a set of instructions because of a missing tab or button, the most likely cause is that the provider has disabled the corresponding permission in your subscription’s properties. Contact your provider for assistance.

Resources assigned to a subscription can be used however the customer sees fit. For example, if a subscription includes 100 megabytes of disk space, the customer is free to use the disk space for domain content, mail, databases, or all of these. If the subscription allows multiple domains to be created, the customer can create one or more additional domains and split the available disk space among them.

A single customer can own more than one subscription. It is important to understand that in such cases resources are not shared between subscriptions. For example, if a customer has two subscriptions, both of which include 100 megabytes of disk space, the customer cannot use 150 megabytes for one subscription and 50 for the other. Such resource usage is in violation of one of the subscriptions’ resource limits and may cause the offending subscription to be suspended.

Warning

If a subscription is suspended, all domains associated with it become unavailable and the owner is unable to manage the subscription until it has been activated by the provider. If you find that your subscription is suspended, contact your provider as soon as possible to resolve the issue.

If you are managing your own Plesk server and are hosting your own websites, or those of your customers, there is no need for resource limits, so your subscription has unlimited resources